Refund policy

Refund Policy

Every item at Donkey Talk is made just for you when you order it — nothing is pulled from a shelf. Because of that, our policy works a little differently than a typical retail store's.

Order changes & cancellations
If you need to change or cancel an order, contact us at donkeytalkca@gmail.com as soon as possible. If your item hasn't entered production yet, we're happy to cancel or adjust it at no cost. Once printing has started, we're no longer able to cancel or modify the order, since it's already being made specifically for you.

Damages, defects & mistakes on our end
We stand behind the quality of every item. If your order arrives damaged, defective, misprinted, or isn't what you ordered, contact us at donkeytalkca@gmail.com within 30 days of delivery with a photo of the item and your order number. Once approved, we'll send a free replacement or a full refund — no need to ship anything back.

Returns for other reasons
Because each item is printed on demand for you personally, we're unable to accept returns or exchanges for reasons like wrong size ordered, change of mind, or personal preference. We'd encourage you to double check sizing and details before ordering — reach out to us at donkeytalkca@gmail.com first if you're ever unsure, and we'll help you get it right.

Exceptions / non-returnable items
In addition to the made-to-order items above, we cannot accept returns on perishable goods (such as our coffee blends), gift cards, or sale items.

European Union 14-day cooling-off period
Under EU consumer law, made-to-order and personalized goods are generally exempt from the standard 14-day right of withdrawal. Your right to cancel a not-yet-produced order (see "Order changes & cancellations" above) still applies. If you have questions about your rights as an EU customer, contact us at donkeytalkca@gmail.com.

Refunds
Once a refund is approved, you'll be refunded automatically to your original payment method within 10 business days. Your bank or card provider may take additional time to post it. If more than 15 business days have passed since approval and you haven't seen the refund, contact us at donkeytalkca@gmail.com.